Unable to start the AE services due to error : Unable to load Oracle client libraries <libclntsh.so: cannot open shared object file: No such file or directory>

Products

• Autosys Workload Automation
• CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

Hi Team,

Unable to start the AE services due to the below error.
We have the below library file already in the $ORACLE_HOME/lib, however unable to start the AE services. 

[06/08/2021 15:01:19]      CAUAJM_I_40275 Log Rollover level set to <MIDNIGHT,SIZE(100),PURGE(7)>.
[06/08/2021 15:01:19]      CAUAJM_I_40244 EnableIPCaching value set to <1>.
[06/08/2021 15:01:19]      CAUAJM_I_40244 AggregateStatistics value set to <1>.
[06/08/2021 15:01:19]      CAUAJM_I_10655 System is running in single server mode.  Event server:  XXXX.
[06/08/2021 15:01:19]      CAUAJM_E_18409 Unable to load Oracle client libraries <libclntsh.so: cannot open shared object file: No such file or directory>
[06/08/2021 15:01:19]      CAUAJM_E_18411 OCIEnvCreate() failed.
[06/08/2021 15:01:19]      CAUAJM_E_10013 Failed to load DRM shared library.
[06/08/2021 15:01:19]      CAUAJM_I_40248 AutoSys scheduler shutdown complete.  Exiting.

Environment

Autosys 12.X
WORKLOAD CONTROL CENTER

WCC

Cause

The permission was set to 700 for all of the Oracle directories including the lbiclntsh.so file.

Resolution

Verified that the LD_LIBRARY_PATH included the path to the Oracle lib directory

Needed to change the permissions to the Oracle directories to 755.