The customer is trying to install IT Management Suite (ITMS) for the first time. During the Install Readiness Check (IRC) process, it looks for 'Microsoft Report Viewer', and the link provided is not valid anymore:
ITMS 8.5, 8.6, 8.7
This issue is addressed with our ITMS 8.6 RU1 release.
Note:
For 8.7.1 and 8.7.2 Releases, use the following link to download the 'Microsoft Report Viewer':
Download Microsoft Report Viewer 2015 Runtime
Download "Microsoft SQL Server System CLR Types package" that is a pre-requisite for Report Viewer 2015