Update to TSV does not show on the other server

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Timescale view randomly reverts to weekly after configuring to monthly. Does not occur every time. I can reproduce this on the admin side by changing the time scale value and when refreshing or loading the page from another server the changed value does not show – only on one server will show the change

Environment

Release : Any

Resolution

• The configurations for views/portlets are stored in the database.
• The app servers should read that from the database unless it's cached in memory.  
• Look in your load balancer to see what the options for Sticky sessions / Session Persistence are.
• They should be set to Sticky sessions/ enabled Persistence/ Soft session persistence.
• This way the same user will not be redirected to a different server every time.
• This is a required setting, if it was not set, please set it and try again