Update to TSV does not show on the other server

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Timescale view randomly reverts to weekly after configuring to monthly. Does not occur every time. I can reproduce this on the admin side by changing the time scale value and when refreshing or loading the page from another server the changed value does not show – only on one server will show the change

Environment

Release : Any

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution

The configurations for views/portlets are stored in the database. The app servers should read that from the database unless it's cached in memory.  

Look in your load balancer to see what the options for Sticky sessions / Session Persistence are. They should be set to Sticky sessions/ enabled Persistence/ Soft session persistence. This way the same user will not be redirected to a different server every time. This is a required setting. If it was not set, please set it and try again. This should resolve the problem.