Cannot view or modify emails: Admin Role required permissions
Article ID: 216831
Updated On:
Products
Issue/Introduction
Unable to view or modify emails from the user console. The role allows access to perform these functions, but when attempting to search for an email the search operation returns no results.
There is an email being sent that was configured from the console using "System -> Email -> Create Email" but the email doesn't show up when searched.
Are any additional permissions (or config options) needed to view or modify existing emails?
Resolution
In order to manage, create, modify, view, and delete email policies, only the "Email Manager" role is required.
Below is the default role configuration that allows the management of all the Email Policy tasks.
Modify Admin Role: Email Manager
--Profile Tab--
• = Required
--Members Tab--
Member Policies
Administrators can add and remove members of this role
Add Action
When a user is added as a member of this role, what changes occur?
(Changes must make the user meet a member rule.)
Remove Action
When a user is removed as a member of this role, what changes occur?
(Changes must prevent the user from meeting any member rule.)
--Administrators Tab--
Administrators manage the members and administrators of this role.
Admin Policies
Administrators can add and remove administrators of this role #Apply
Add Action
When a user is added as an administrator of this role, what changes occur?
(Changes must make the user meet an admin rule.)
Remove Action
When a user is removed as an administrator of this role, what changes occur?
(Changes must prevent the user from meeting any admin rule.)
Owners can modify the role.
Owner Rules
Current Owners
Additional Information
8/13/24: Removed invalid links
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