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Cannot view or modify emails: Admin Role required permissions

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Article ID: 216831

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Updated On:

Products

CA Identity Manager

Issue/Introduction

Unable to view or modify emails from the user console. The role allows access to perform these functions, but when attempting to search for an email the search operation returns no results.

There is an email being sent that was configured from the console using "System -> Email -> Create Email" but the email doesn't show up when searched.

Are any additional permissions (or config options) needed to view or modify existing emails?

 

Resolution

In order to manage create, modify, view and delete email policies, only the "Email Manager" role is required.

Below is the default role configuration that allows management of all the Email Policy tasks.

Modify Admin Role: Email Manager

--Profile Tab--
 = Required

--Tasks Tab--

Create Email   System Managed E-mail
Delete Email   System Managed E-mail
Modify Email   System Managed E-mail
View Email   System Managed E-mail

--Members Tab--

Member Policies

  Member Rule Scope Rules  
who are members of ( admin role "System Manager" )
Group
(all)
Managed E-mail
(all)
User
(all)
where ( Admin roles = "Email Manager" )
Group
(all)
Managed E-mail
(all)

 Administrators can add and remove members of this role 

Add Action

When a user is added as a member of this role, what changes occur?

(Changes must make the user meet a member rule.)

Add  to 
 

Remove Action

When a user is removed as a member of this role, what changes occur?

(Changes must prevent the user from meeting any member rule.)

Remove  from 
 

 

--Administrators Tab--

Administrators manage the members and administrators of this role.

Admin Policies

  Admin Rule User Scope Rule Manage Members Manage Administrators  
where ( Admin roles = "Email Administrator" )
(all)
who are members of ( admin role "System Manager" )
(all)

 Administrators can add and remove administrators of this role 

Add Action

When a user is added as an administrator of this role, what changes occur?

(Changes must make the user meet an admin rule.)

Add  to 
 

Remove Action

When a user is removed as an administrator of this role, what changes occur?

(Changes must prevent the user from meeting any admin rule.)

Remove  from 
 
 
 
--Owners Tab--

Owners can modify the role.

Owner Rules

  Owner Rule  
who are members of ( admin role "System Manager" )

Current Owners

imadmin imadmin admin im im