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DX Netops Spectrum to CA DOI integration is not working. Unable to see spectrum alarms in OI

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Article ID: 216802

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Updated On:

Products

CA Spectrum

Issue/Introduction

The CA Spectrum to CA DOI integrations is broken and unable to see the spectrum alarms in DOI

Environment

Release : 10.4

DOI 1.3.2

Component : Spectrum Integrations

Cause

SpectrumDataPublisher service unable to connect to the Jarvis to update

Resolution

Check SpectrumDataPublisher/logs/SpectrumDatapublisher.log 

com.ca.spectrum.spub.common.ConnectorException: Post information failed.HTTP error code : 503 URL : http://jarvis.server:80/ingestion 

Jarvis Health Check

Check GET /health/ingestion

response is Green 

{
      "ingestion": {
        "status": "green"
      }
    },
}

Restart the datapublisher service by following below steps

cd <INSTALL-PATH>/SpectrumDataPublisher

Windows: run.bat start|stop|reset

Linux: run.sh start|stop|reset

NOTE: resetting the Data Publisher will require Spectrum Admin OneClick login credentials to start back up

./run.sh stop

./run.sh start 

Wait for new alarms appear in oneclick console and check whether they got sync to DOI.