BSI Adaptor stopping without any error

Products

• CA Business Service Insight

Issue/Introduction

An Adapter will start well with the run now option, it runs for few minutes and then show status as not running. Checking the logs on BSI UI does not find any relevant errors.

Environment

Release : 8.35

 

Resolution

If you look in the Adapter xml configuration file you'll see that the setting 

RunOnce="yes"

is set. Due to this, the Adapter is set to stop at the end of each run. This can be changed, however:

1) Go to Design > Acquisition > Adapters

2) Edit the Adapter (you'll need to stop it if it's currently running, first)

3) On the first page, General, click to open the Advanced settings pop-up

4) Go to Processing, and change the Run: setting from Once to Always

5) Save, Finish, and restart the Adapter