ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Load DWH failed - upgrade scheduled


Article ID: 216763


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


The Load Data Warehouse (DWH) job failed, and our environment was scheduled for upgrade this weekend. 


This is due to the upgrade still being in progress. 


GCP / SaaS Environments


Even if the application is up, there may be post upgrade steps being completed. It's important to wait until the notification from the Status page that the upgrade is complete, prior to doing any post upgrade validation.

Please subscribe to CLARITY SAAS - Service Status which will be updated once the upgrade is completed.

  • Please do not open a case to check on the status of the upgrade.
  • Allow 24 hours for the upgrade to complete. 

Additional Information

For more information, see also: Upgrade best practices (pre / post upgrade) for Clarity