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Workpoint Designer java class not found error after appling CP2

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Article ID: 216691

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Updated On:

Products

CA Identity Manager

Issue/Introduction

After applying the Identity Manager 14.3 CP2 the Workpoint designer did not work anymore with the error:

 java.lang.NoClassDefFoundError: sun/reflec/Reflection

Environment

IdentityMinder(Identity Manager)

Cause

The current java version installed on the machine was not supported.

Resolution

The customer was not using the supported Java version.

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-3/platform-support-matrix/server-environments.html#concept.dita_94374130b9803dd0ebc3c24dddda05882c2f2170_Supported64bitApplicationServers