Error processing request for DE client

Products

• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation AE - System Agent (AutoSys)

Issue/Introduction

Using Windows Authentication from agent to Microsoft SQL Server resulting below error in plugin_log_database.log

 DatabasePlugin.database Internal Thread.CybRMIExternalPluginBaseManager.processWob[:631] - java.lang.UnsupportedClassVersionError: JVMCFRE003 bad major version; class=com/microsoft/sqlserver/jdbc/SQLServerDriver, offset=6
                                                                                        

Environment

Release : 12.X

Component : CA WA AE ADV INTG FOR SAP SOL MGR

Cause

Compatibility error

Resolution

java.lang.UnsupportedClassVersionError: JVMCFRE003 bad major version

This error indicates that the JDBC driver jar is incompatible with the JDK version which you are running.

Please refer to the following link for details on what versions of SQLServer drivers are supported with which JDK

https://msdn.microsoft.com/en-us/library/ms378422%28v=sql.110%29.aspx

Once the supported version of the JDBC driver jar is used, the issue will be resolved.