virus definitions date does not change when LiveUpdate is successful

Products

• Messaging Gateway

Issue/Introduction

You have noticed that the date of malware(virus) definitions is outdated and does not change even though the LiveUpdate was successful and the Status > Hosts > "Software and Services" tab shows all the scanners with updated malware definitions.

 

Cause

This is likely due to database corruption that is causing the date to be incorrect, possibly related to a recent network IP change.

Resolution

Contact technical support for further assistance. You may also be able to resolve this issue by restoring a backup that is older than the date listed for the malware definitions and older than recent IP changes that may have occurred.

Additional Information

See also 
Some actions in the Control Center result in the error "The Scanner has been deleted by another user and no longer exists"