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virus definitions date does not change when LiveUpdate is successful

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Article ID: 216659

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Updated On:

Products

Messaging Gateway

Issue/Introduction

You have noticed that the date of malware(virus) definitions is outdated and does not change even though the LiveUpdate was successful and the Status > Hosts > "Software and Services" tab shows all the scanners with updated malware definitions.

 

Environment

Release : 10.7

Component :

Cause

This is likely due to database corruption that is causing the date to be incorrect.

Resolution

Contact technical support for further assistance. You may also be able to resolve this issue by restoring a backup that is older than the date listed for the malware definitions.

Additional Information