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Image deploy error: ClientImageDeployException occured ...

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Article ID: 216656

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Updated On:

Products

Client Management Suite

Issue/Introduction

We are having problems when deploying an image to a site:

Error:

:  ErrorMessage: ClientImageDeployException occured ''x\program files\Symantec\Deployment\Downloads\{ABD668D6-E76D-4313-B50C-3309D75D7012}\cache\Ghost\x64\GHost64.exe' tool failed with exit code 1', return code 0, location 'Tcube_ClientImageDeploy.cpp541'
Log output:  
-------------------------------------------------------------------------------
BEGIN x:\program files\Symantec\Deployment\Logs\GHOSTERR_Fri_May_28_13_02_49_2021.TXT
-------------------------------------------------------------------------------
Date   : Fri May 28 13:02:48 2021
Error Number: 51929
Message: Invalid URL failed to open the image file. 
 HTTP Result: 404, SSL error: 0
Version: 12.0.0.11197(Jul  2 2020, Build=11197
OS Version: Professional  (Build 9200)
Command line arguments: -batch -sure -clone,mode=restore,dst=1,src=https://arba-84m.domainba.com:443/altiris/ps/share/pkggroup_lm_{4f2c1068-79c9-4b0a-8f48-e0256307230e}/cache/pae-win10-2004v1.gho -dscrypt
Active Switches :
       AutoName
...
-------------------------------------------------------------------------------
END x:\program files\Symantec\Deployment\Logs\GHOSTERR_Fri_May_28_13_02_49_2021.TXT
-------------------------------------------------------------------------------

-------------------------------------------------------------------------------
BEGIN x:\program files\Symantec\Deployment\Logs\ghstwarn_Fri_May_28_13_02_49_2021.txt
-------------------------------------------------------------------------------

Date   : Fri May 28 13:02:48 2021
Error Number: 51929
Message: Invalid URL failed to open the image file. 
 HTTP Result: 404, SSL error: 0
Version: 12.0.0.11197(Jul  2 2020, Build=11197
OS Version: Professional  (Build 9200)
Command line arguments: -batch -sure -clone,mode=restore,dst=1,src=https://arba-84m.domainba.com:443/altiris/ps/share/pkggroup_lm_{4f2c1068-79c9-4b0a-8f48-e0256307230e}/cache/pae-win10-2004v1.gho -dscrypt
Active Switches :
       AutoName


...
-------------------------------------------------------------------------------
END x:\program files\Symantec\Deployment\Logs\ghstwarn_Fri_May_28_13_02_49_2021.txt
-------------------------------------------------------------------------------

-------------------------------------------------------------------------------
BEGIN x:\program files\Symantec\Deployment\Logs\GHOSTERR_Fri_May_28_13_02_50_2021.TXT
-------------------------------------------------------------------------------
Date   : Fri May 28 13:02:50 2021
Error Number: 10010
Message: Cannot open image file \\ARBA-84M.DOMAINBA.COM\PkgSvrHostE$\{dc2f26d4-272c-4c99-a36b-f61a00ced7e0}\cache\PAE-WIN10-2004v1.gho [Win32 error: (0x00000002)
Message description : The system cannot find the file specified.
 
]
Version: 12.0.0.11197(Jul  2 2020, Build=11197
OS Version: Professional  (Build 9200)
Command line arguments: -batch -sure -clone,mode=restore,dst=1,src=\\arba-84m.domainba.com\pkgsvrhoste$\{dc2f26d4-272c-4c99-a36b-f61a00ced7e0}\cache\pae-win10-2004v1.gho
Active Switches :
       AutoName
...
-------------------------------------------------------------------------------
END x:\program files\Symantec\Deployment\Logs\GHOSTERR_Fri_May_28_13_02_50_2021.TXT
-------------------------------------------------------------------------------

-------------------------------------------------------------------------------
BEGIN x:\program files\Symantec\Deployment\Logs\ghstwarn_Fri_May_28_13_02_50_2021.txt
-------------------------------------------------------------------------------

Date   : Fri May 28 13:02:50 2021
Error Number: 10010
Message: Cannot open image file \\ARBA-84M.DOMAINBA.COM\PkgSvrHostE$\{dc2f26d4-272c-4c99-a36b-f61a00ced7e0}\cache\PAE-WIN10-2004v1.gho [Win32 error: (0x00000002)
Message description : The system cannot find the file specified.
 
]
Version: 12.0.0.11197(Jul  2 2020, Build=11197
OS Version: Professional  (Build 9200)
Command line arguments: -batch -sure -clone,mode=restore,dst=1,src=\\arba-84m.domainba.com\pkgsvrhoste$\{dc2f26d4-272c-4c99-a36b-f61a00ced7e0}\cache\pae-win10-2004v1.gho
Active Switches :
       AutoName


...
-------------------------------------------------------------------------------
END x:\program files\Symantec\Deployment\Logs\ghstwarn_Fri_May_28_13_02_50_2021.txt
-------------------------------------------------------------------------------

 

Environment

8.x

Cause

Image files didn't exist in the package server.

Customer had created image files in this package server as the main package server instead of the Notification Server. 

So image files have never exist on notification server.

Now somehow these image files were deleted from the package server and because they didn't exist on the NS, there were no available resource and package server couldn't redownload the files!

Resolution

We copied Image files from another package server and pasted them to the appropriate folder for image files.

C:\Program Files\Altiris\Altiris Agent\Package Delivery\{Get the GUID from the packageID  in the package server tab in Symantec Management Agent}