snmpcollector - Unable to expand profiles to see device components

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are seeing an issue with an snmpcollector probe on a remote/secondary hub - where if we click on the device profile, we get the following error:

And, the device details/components do not populate. We also see the following log in the ppm.log:

[attach_socket, ppm] Got NOT OK response, called /<folder path>/snmpcollector.get_ctd_configuration(    crdta=���-,���_G7��]tF��� JÕ£3a���B:���@x����@j���7����B���(���� �ct5�Y

 

And log in the snmpcollector.log includes:

 

[PollConfig2, snmpcollector] PollConfig : exception during update of device <> : java.lang.ArrayIndexOutOfBoundsException: 3
[PollConfig2, snmpcollector] java.lang.ArrayIndexOutOfBoundsException: 3
 at com.nimsoft.nimbus.NimBase64.decode(NimBase64.java:104)
 at com.nimsoft.nimbus.NimSecurity.decrypt(NimSecurity.java:243)
 at com.nimsoft.nimbus.NimSecurity.decryptUTF8(NimSecurity.java:208)
 at com.nimsoft.probes.network.snmpcollector.model.probe.SnmpCredentials.decrypt(SnmpCredentials.java:84)
 at com.nimsoft.probes.network.snmpcollector.model.probe.SnmpV2cCredentials.getCommunityString(SnmpV2cCredentials.java:32)
 at com.nimsoft.probes.network.snmpcollector.common.PolledCollectionConverter.getSNMPProfile(PolledCollectionConverter.java:128)
 at com.nimsoft.probes.network.snmpcollector.common.CommonPollerUtil.getPollerDeviceID(CommonPollerUtil.java:102)
 at com.nimsoft.probes.network.snmpcollector.common.CommonPollerUtil.registerPolledCollections(CommonPollerUtil.java:81)
 at com.nimsoft.probes.network.snmpcollector.model.probe.PollConfigurationResolver.updatePolledCollections(PollConfigurationResolver.java:297)
 at com.nimsoft.probes.network.snmpcollector.model.probe.PollConfigurationResolver$Worker.run(PollConfigurationResolver.java:360)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at java.lang.Thread.run(Thread.java:745)

Environment

Release : 20.3

hub 9.31

robot 9.32

snmpcollector 4.03

Resolution

We had to delete the probe on the remote hub, and then  then completely deleted the snmpcollector directory on the hub and then redeployed the latest version of the snmpcollector probe. After that new profiles could be managed again.