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cybermation.iainstaller.library.CybFatalLinuxService: Agent fails to install on SUSE 15

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Article ID: 216588

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Updated On:

Products

CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent CA Workload Automation AE - System Agent (AutoSys) CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

WA Agent install on SUSE 15 fails with this message

Custom Action:            cybermation.iainstaller.library.CybFatalLinuxService
                          Status: FATAL ERROR
                          Additional Notes: FATAL ERROR -     class cybermation.iainstaller.library.CybFatalLinuxService FatalInstallException: Service could not be registered. Could not register service with chkconfig. 
/sbin/insserv: No such file or directory

 

Environment

Release : 11.5, R12

Component : CA Workload Automation Agent

Cause

Unsupported Agent version is installed and/or missing packages needed by the installer.

Resolution

Install missing packages such as the following:

zypper install insserv-compat

Note: Only WA Agent 11.5 and above are supported on SUSE 15.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-system-agent/11-5/release-notes/system-requirements-and-supported-platforms/ca-workload-automation-system-agent-platform-support-matrix.html