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OI SaaS is not showing UIM Inventory

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Article ID: 216583

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

The UIM apm_bridge is sending inventory data to OI Saas but we can not see the inventory data in OI Saas. It seems like oi_connector is working good for UIM data as we do see the alarms from the UIM devices in the OI Saas. We reviewed the debug logs from the apm_bridge and it looks like apm_bridge is sending data to OI, but we are unable to determine why we do not see the inventory data in OI Saas. We are checking inventory under service creation and DX Dashboard.

Environment

Release : 20.2

Component : CA DOI Foundations

Resolution

Stop apm_bridge probe, removed the profile and deactivate the probe.
Rename the log and other folders under apm_bridge install folder.
Activate the apm_bridge probe, add the profile again and use the token from the oi_connector.
Restart the apm_bridge probe.

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