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Export CSV hangs in project common grid

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Article ID: 216564

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

On the PPM Modern UX common grid at times the export to CSV hungs.

I am able to export 15 rows, but unable to export 150 rows.

What can cause the CSV export to hung?

Cause

A complex parameterized lookup attribute is present on the grid view.

Resolution

The grid view contains a complex parameterized lookup attribute.

If this is taken out of the grid, the export to CSV works as expected. You can export up to 500 rows on the application and if exceeded the CSV Export job successfully does it for you.

Once the complex parameterized lookup has been optimized for performance, the export works OK