Help desk integration to Service Manager is not working from NIM

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Request URL
http://<NIM Hostname>:8080/ca-nim-sm/api/v2/Incident
Response Body
no content
Response Code
0
Response Headers
{
  "error": "no response from server"

Environment

Release : 4.2

Component :

Resolution

Install the latest Helpdesk connector to support ServiceNow.

Customer originally installed and setup the Helpdesk connector to use a different helpdesk product.