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Unable to start an agent from WCC Agent Inventory

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Article ID: 216454

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

When attempting to restart an agent that is not currently running from the WCC Agent Inventory, the agent does not start. The Action Status column shows "Restarting failed".

Environment

Release : 12

Component : WORKLOAD CONTROL CENTER

Resolution

The Agent Inventory cannot be used to start an agent that is already down. It can only be used to stop or perform a restart (bounce) of a running agent.