LiveUpdate Administrator 2.3.9+ displays "JavaScript is not enabled in your web browser" when logging in using Internet Explorer 11.x

Products

• Endpoint Protection

Issue/Introduction

A "JavaScript is not enabled in your web browser. To use Symantec LiveUpdate Administrator, please enable JavaScript in your browser" message is displayed when attempting to login to LiveUpdate Administrator using Internet Explorer 11.x.

Environment

LiveUpdate Administrator 2.3.9; 2.3.10
Internet Explorer 11.x

Resolution

This is by design. Compatibility view results in Internet Explorer providing a reduced set of JavaScript functions.

Workaround:

1. In Internet Explorer, select the Tools drop-down menu or the gear icon.
2. Select Compatibility View Settings;
3. Uncheck Display intranet sites in Compatibility View;
4. Select Close;
5. Launch LiveUpdate Administrator.

 

Additionally, please check whether JavaScripting is enabled within the Internet Explorer settings:

1. On web browser menu click "Tools" and select "Internet Options"
2. In the "Internet Options" window select the "Security" tab.
3. On the "Security" tab click on the "Custom level..." button.
4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.
5. In the "Active Scripting" item select "Enable".
6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".
7. In the "Internet Options" window click on the "OK" button to close it.
8. Click on the "Refresh" button of the web browser to refresh the page.

Lastly, keep in mind that Internet Explorer 11 desktop application ended support for certain operating systems https://learn.microsoft.com/en-us/lifecycle/announcements/internet-explorer-11-end-of-support

Additional Information

ESCRT-7126