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Silent upgrade fails for WA agent

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Article ID: 216429

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Updated On:

Products

CA Workload Automation AE - System Agent (AutoSys) Workload Automation Agent CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

The silent upgrade to 11.5 or R12 may sometimes fail on Window.  No log is produced in install directory.

Environment

Release : 12.0

Component : CA Workload Automation System Agent

Cause

The upgrade properties file has hidden UNICODE characters.

Use type command in command prompt to see the properties file.

D:\installers>type win_installer.properties | more
#===============================================================#
#   SILENT INSTALLER PROPERTIES FILE                            #
#                                                               #
# For installing the WA Agent 12.0.00.00                        #
# in silent mode                                                #

 

 

 

Resolution

Use Notepad++ or Wordpad to edit the properties file.  In Notepad++ use "Encode in UTF-8 without BOM" to edit and save the properties file.