User Registration Multi-Factor Authentication Setup Instructions

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Issue/Introduction

What is MFA

MFA is Multi-factor authentication. It adds a layer of security to ensure you-are-you when you are at a location that is not typical, such as off-network or traveling, or using another tool that requires extra security such as VPN.

There are four options which you can setup.

Okta Verify
SMS Authentication
Email Authentication
Symantec VIP

At least one is mandatory but you can setup two or all four if you prefer. This gives you multiple options in various scenarios. For example, if SMS is your choice, this may work well when at your home office, but this may not be an optimal solution if you travel internationally, due to the cost of international text. In that scenario, having another option like "Symantec VIP" is a better choice.

Having multiple options setup also allows you to reset your own MFA should you change to a new PC, re-image your PC or change to another mobile device.

Resolution

Access the MFA Setup Page

For newly registered Enterprise Users or user's whose MFA has been reset by Broadcom Customer care, upon first login to https://support.broadcom.com they'll be prompted to configure their MFA settings.
Existing Enterprise Users can navigate to https://login.broadcom.com/enduser/settings to configure their MFA settings.
From the top-right corner, click Edit Profile.
Enter your password and click Verify.
Complete Okta MFA verification using one of the options already configured.
Once authenticated, scroll down to the Extra Verification section to set up the desired MFA options.

Okta Verify

Before proceeding, ensure Okta Verify is installed on your machine which can be downloaded from the Apple App Store or Google Play Store.

Enroll your device with Okta Verify

IMPORTANT: The below instructions are illustrated using an iPhone running iOS 14.4. The instructions may vary for an Android device.

Under Extra Verification click the Set up button next to Okta Verify.
On the prompt, click Setup.
Select your device type (iPhone or Android) and then click Next to continue with device enrollment.
The Scan barcode screen appears.
On your mobile device, launch the Okta Verify app.
If you are setting up the Okta Verify app for the first time on your mobile device, you will receive a Welcome to Okta Verify screen.
Tap Get Started and Next.
Tap Add Account.
On the Choose Account Type screen, tap Organization.
Tap Scan a QR Code. Note: You may be prompted to allow Camera access to the app. Tap OK.
Point the camera to the barcode on your computer screen. The camera detects and reads the barcode automatically and your device is enrolled.
On your mobile device, you will be asked whether you wish to allow Push notifications for the Okta Verify app. Tap Allow. On the Notifications permission prompt tab Allow.
You will see an Account Added screen, tap Done to continue.
Upon successful enrollment, the barcode on the Setup Okta Verify page will show a green check.
You will be directed back to the Okta Account page and your Okta Verify will be set up.

SMS Authentication

Important:

Text messaging rates do apply.
If you change mobile numbers or carriers, you will need to reset this MFA option.

Under Extra Verification click the Setup button next to SMS Authentication.
On the prompt, click Setup.
Select your Country and enter your Phone number. Click Send Code.
A text message will be sent to that number.
Retrieve the six-digit code from the text message and enter it in the Enter Code field.
Click Verify.
You will be directed back to the Okta Account page and your SMS Authentication will be set up.

Email Authentication

Under Extra Verification click the Setup button next to Email Authentication.
On the prompt, click Setup.
Click Send me the code.
An email message will be sent to the profile email address.
Retrieve the six-digit code from the email message and enter it in the Verification code field.
Click Verify.
You will be directed back to the Okta Account page and your Email Authentication will be set up.

Symantec VIP

Before proceeding, ensure Symantec VIP is installed on your machine.

IMPORTANT

Symantec VIP is installed on a single PC, Mac or mobile device and only one installation per user is allowed.
If you change your PC or have it re-imaged, you must reset your MFA in order for Symantec VIP to work on the new or re-imaged system.

Under Extra Verification click the Set up button next to Symantec VIP.
On the prompt. click Setup.
A prompt will appear on the screen asking for Credential ID, Security Code 1, and Security Code 2.
VIP Access on PC/Mac:
1. Launch Symantec VIP on your PC/Mac.
2. A small black box will appear at the bottom right of the screen.
3. Credential ID is the first box. Enter the matching Credential ID box in Okta (step 3).
4. Security Code will appear below that. Enter the number in the Security Code 1 box in Okta (step 3).
5. After 30 seconds, the code will change. Enter the new security code in the Security Code 2 box in Okta (step 3).
6. Click Verify.
VIP Access on a Mobile Device:
1. Launch the Symantec VIP app on your mobile device.
2. On the VIP Access main screen, you will find the following:
3. Credential ID is the first box. Enter the matching Credential ID box in Okta (step 3).
4. Security Code will appear below that. Enter the number in the Security Code 1 box in Okta (step 3).
5. After 30 seconds, the code will change. Enter the new security code in the Security Code 2 box in Okta (step 3).
6. Click Verify.
You will be directed back to the Okta Account page and your Symantec VIP will be set up.

Additional Information

If you have only enrolled for one of the four Choices listed above and are experiencing problems, see Multi Factor Authentication Code (MFA) Code not received

Once a user is authenticated, the system will not prompt again until the following events occur:

Country Change : User is trying to log in from a different Country
Device Change : User tries to log in using a new Device than a previous login.
IP Change : Change in IP address