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VIP Security Code Voice Delivery Phone number Change

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Article ID: 216419

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Updated On:

Products

VIP Service

Issue/Introduction

Effective June 1, 2021, Symantec changed the sender 'from' number for voice-generated security code delivery from +1-773-243-0399 to +1-669-223-0136.

Only the sender number changed; all other aspects of sending security codes by a voice call have not changed. The short-code and sender numbers for SMS are not changing.

Resolution

Users should allow the number 669-223-0136. 

Important: Put your protection first! Never enter a security code or any other personal information into a suspicious or unrecognized website.  If you have any questions or concerns, please reach out to your organization's internal helpdesk or VIP administrator.