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OI SaaS - UIM inventory update is gone from the SaaS

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Article ID: 216398

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

The UIM inventory update is gone from the OI SaaS (only the alarms remain):

In apm_bridge.log we see the following type of errors:

ERROR [ForkJoinPool-2-worker-10, apm_bridge] Could not determine UIM or TAS devices to forward for profile x with origin xxxxx. Exception: java.net.UnknownHostException: https
ERROR [ForkJoinPool-2-worker-10, apm_bridge] java.net.UnknownHostException: https
      at java.net.InetAddress.getAllByName0(InetAddress.java:1281)

Environment

UIM 20.3.2
OI SaaS
oi_connector 1.39
apm_bridge 1.04

Cause

The protocol ("https" for this particular case) shouldn't be included in "host" properties within the apm_bridge.cfg configuration file

Resolution

In order to resolve this issue please perform the following steps:
- Open abm_bridge.cfg configuration file
- Remove the protocol for the "host" properties and the issue should be addressed, eg:

host = https://apmgw.dxi-na1.saas.broadcom.com

to

host = apmgw.dxi-na1.saas.broadcom.com

 

If the problem persists please contact Broadcom Support.