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VSphere Client Portal auto-login fails on missing flash player

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Article ID: 216354

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

The configuration between PAM and the VSphere web portal is correct, the learn mode process works fine and injects the credentials, but the CA PAM Browser page shows blank. In the CA PAM Brower indicates that the FLASH PLAYER must be installed in order to display the content of the VSphere Client. FLASH PLAYER should not be installed. The FLASH PLAYER installer warns that it is not secure.

Environment

Release : 3.4

Component : PRIVILEGED ACCESS MANAGEMENT

Cause

The old Flex Web client is deprecated and should not be used. The newer client version uses HTML5, but to go to that directly path "/ui/" needs to be added to the launch URL in the PAM service.

Resolution

Make sure to go directly to the vsphere client HTML5 login page using path "/ui/" in the launch URL as follows:

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