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Permission Denied Error on BG JVM Garbage Collection File

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Article ID: 216318

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

The following error is reported:
21/05/24 12:23:02.483 | Could not rename log file 'D:\\Clarity\\logs\\clarity_garbage_collection1.txt' to 'D:\\Clarity\\logs\\clarity_garbage_collection1.txt.15' (Permission denied).
2021/05/25 21:26:03.063 | Could not rename log file 'D:\\Clarity\\logs\\clarity_garbage_collection1.txt' to 'D:\\Clarity\\logs\\clarity_garbage_collection1.txt.16' (Permission denied).

What is the suggested parameter to add to the BG service JVM parameter in the CSA?

Environment

Release : 15.7.1

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution

The origin of the file and error is unknown at this time.

The suggested configuration is to modify the JVM parameter from to 
Xlog:gc*=debug:file=D:\Clarity\logs\clarity_garbage_collection1.log:time,uptime,level,hostname,pid,tid:filecount=0,filesize=1MB