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Alert Sync between SOI, Spectrum, UIM

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Article ID: 216315

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

When an alert is removed from SOI that is not auto clearing from UIM and spectrum. 

Environment

Release : 4.2

Component : SOI ALERT MANAGEMENT

Resolution

Here's the steps that needs to be done...

 

Stop SOI (at least manager and UI server)
Run the following two queries on the database:

delete from ca_ssa_tags where tagname like '%synchronization.inprogress%'
delete from ca_ssa_tags where tagname like '%synched.pending%'

Clear the ActiveMQ data store by removing all files in SOI\apache-activemq\data\kahadb\
Restart SOI (manager first, then UI server)