UIM alerts shown as Unknown

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

In the process of investigating unknown CI alerts that are triggered from SOI .

We have deleted the CI and re-discovered from UIM. But the devices are not  re-discovered properly from SOI.

 

 

Environment

Release : 4.2

Component :

Resolution

UIM had more than 5 projection for the same CI.

By default, SOI was set to have no more than 5 projection sheets per notebook and the alert associated with one of the sheet got rejected.

In the Administration -> Global Settings, had to increase the Maximum number of sheets to 9 and restart the CA Application Server service.

Re-discover the CI.