Timeout error message when trying to open Service Catalog offerings in Service Point

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

After setting ADFS in XFlow/Service Point, it started throwing a timeout error message when opening Service Catalog offerings in Service Point.

Environment

CA Service Management 17.1 and higher.

Cause

Missing ADFS server details in Service Catalog's web.xml.

Resolution

(1) Append ADFS server details in Service Catalog's web.xml:

<init-param>
    <param-name>cors.allowed.origins</param-name>
    <param-value>https://<XFlow Server>:9444,https://<ADFS server></param-value>
</init-param>

(2) Restart Service Catalog and XFlow.

(3) Clear the cache.