Windows service IO_X does not stop automatically upon System shutdown or reboot

Products

• CA Automic Dollar Universe

Issue/Introduction

The Windows Services COMPANY_NODE_IO_X and User Services have IGNORES_SHUTDOWN instead of ACCEPTS_SHUTDOWN as on EEP and GSI services which provokes that the service IO_X does not stop correctly when shutting down or restarting the Windows server.

This can be checked via the sc command:

sc query COMPANY_NODE_IO_X

SERVICE_NAME: COMPANY_NODE_IO_X
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

sc query COMPANY_NODE_EEP_X

SERVICE_NAME: COMPANY_NODE_EEP_X
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

sc query COMPANY_NODE_univ_administrator

SERVICE_NAME: COMPANY_NODE_univ_administrator
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

 

This can lead to:

• corruption of DQM batch queues upon restart
• startup failing on secondary members of a Cluster because some processes did not stop correctly
• the following kind of messages during startup:

|INFO |X|IO |pid=p.t| o_Auth_ILocal_OWLS_Del_Ke | WARNING: local keys directory [C:\AUTOMIC\DUAS\COMPANY_node\data\exp\local] is not empty.
|INFO |X|IO |pid=p.t| o_Auth_ILocal_OWLS_Del_Ke | WARNING: deleting local keys before START.

 

Expected behavior:
the IO X service should stop automatically when the Windows System is stopped (rebooted) so as other Services such as the EEP and GSI.

Environment

Release : 6.x

Component : DOLLAR UNIVERSE

Sub-Component: Application Server

OS: Windows

Cause

Missing SERVICE_ACCEPT_SHUTDOWN flag in IO_X and Users and Desktop Windows Services

Resolution

Update to a fix version listed below or a newer version if available.

Fix version(s): 
Component: Application.Server
Dollar Universe 6.10.81 - Scheduled August 2021