Ticket Status is not displayed under My Tickets in Service Point.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:
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After applying RU6 on 17.3 in Service Point under My Tickets -> Status is not displayed for tickets

Environmental Details:
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USRD 17.3 RU6/Windows

Steps:
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1. Apply RU6 on 17.3 install.

2. Log into Service Point -> click on my tickets

3. It no longer displays ticket status.

 

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

This is a known defect DE61167 and fix is included in 17.3 RU7.