Configuring Cloud-Enabled Management

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

How to install and configure Cloud-Enabled Management (CEM) for IT Management Suite (ITMS) 8.5 and 8.6.

Environment

ITMS 8.5 and 8.6

Resolution

Preparing Your Environment for Cloud-enabled Management

Setting up Cloud-Enabled Management

Configuring the Cloud-Enabled Management Agent IIS Website Settings

Setting up Internet Gateway

About Preparing the Internet Gateway Computer

Downloading and Running the Internet Gateway Installation Package

Configuring the Internet Gateway

Enabling the Internet Gateway Status Reporting

Configuring Sites and Site Servers to Serve Cloud-enabled Agents

Configuring the Cloud-Enabled Management Settings Policy

Generating and Installing the Cloud-Enabled Management Offline Package

Cloud-Enabled Management Troubleshooting and Maintenance Tasks

Configuring individual connection settings for a site server

Restoring Cloud-enabled Management communication after an off-box upgrade

Revoking a Cloud-enabled Management certificate

Viewing the site server certificates

Forcing the Symantec Management Agent to use a specified Internet gateway

Backing up and restoring an Internet gateway

How to configure F5 BIG-IP Local Traffic Manager to work with the ITMS Cloud-enabled Management traffic

Viewing Cloud-enabled Management reports