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Agents connect to the same CP's regardless of usage (gap_limit)

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Article ID: 216180

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

Linux agents specifically, but also some Windows agents connect to the same CP regardless of what the Automation Engine returns for CP ranking.  Example:

20210528/180129.923 - U02000354 CP Server 'AUT1235#CP003' reports ranking '1'.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Cause

This was caused by older agents attempting to connect to the automation engine

Resolution

This is resolved by updating the agents which were on older major versions (ie. 12.0) than the major version of the automation engine (ie. 12.3).  Updating the agents allowed them to load balance correctly.