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Critical System Protection (CSP) 7.x Agent fails to install with signature validation error for EFAInstall

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Article ID: 216169

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Updated On:

Products

Critical System Protection

Issue/Introduction

Trying to install a CSP agent version 7.0 and 7.2 agent on legacy Windows 7 system and the installation rolls back. because of signature verification for SYMEFA component. 

rootupd.exe was run before the installation and this didn't resolve the issue. 

SISAgentSetup.log contains the following errors

MSI (s) (10:4C) [15:39:33:189]: Invoking remote custom action. DLL: C:\windows\Installer\MSIF3FF.tmp, Entrypoint: EFAInstall
EFAINST_TRACE [15:39:33:236]: --> Starting ValidateCurrentProcess...
EFAINST_TRACE [15:39:33:267]: ValidateCurrentProcess (86) - Initializing verify trust...
EFAINST_TRACE [15:39:33:315]: ValidateCurrentProcess (103) - Get current process info...
EFAINST_TRACE [15:39:33:346]: ValidateCurrentProcess (107) - Check process path...
EFAINST_TRACE [15:39:33:377]: ValidateCurrentProcess (127) - Validate process path...
EFAINST_TRACE [15:39:33:986]: ValidateCurrentProcess (132) - Verify couldn't successfully validate process id: 7084 for 4 signature.  ccVTErrorType = 3
EFAINST_TRACE [15:39:34:017]: <-- ValidateCurrentProcess ended
CustomAction efainst_install.C1599C28_9DB3_446E_AC61_80DD180FF696 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 15:39:34: InstallExecute. Return value 3.

Environment

Release : 7.0.x, 7.2.x below build 7.2.0.265

Component : SYMEFA 

Cause

Known issue resolved in the newer CSP agnet build

Resolution

Install Critical System Protection (CSP) agent build 7.2.0.265 or newer.