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Unable to edit Configuration Item after customization.

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Article ID: 216121

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

After adding few new fields to CMDB, Unable to update any changes to configuration items. 


 

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Cause

05/26 16:20:59.66 BIALSRV-CASDM0 sqlagt:upinde        7288 ERROR        sqlclass.c            1013 SQL Execute  failed: [Microsoft SQL Server Native Client 11.0] [ SQL Code=650 SQL State=42000] You can only specify the READPAST lock in the READ COMMITTED or REPEATABLE READ isolation levels.

Resolution

#Validate if the CMDB customization is in sync with all the server. 
#Files to evaluate and compare working and non-working servers. 
HTMPL : cmdb_detail.htmpl
Location: NX_ROOT\site\mods\www\htmpl\web\analyst
Schema file: 
1: wsp_schema.sch
2:wsp_schema.log 
Location: NX_ROOT\site\mods
Mod file:
1.wsp.mod 
Location: NX_ROOT\site\mods\majic