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Cannot Access OneClick After Changing the Web Server Port Number to the SSL Port During An Upgrade

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Article ID: 216086

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Updated On:

Products

CA Spectrum

Issue/Introduction


I am in the process of upgrading the Spectrum servers to the latest version. I have completed the install of the OneClick servers and the Primary Spectro server, but when I try to access the OneClick  I get a security error that seems to indicate that I have set the OneClick URL up for https traffic and it needs the URL to be set for HTTP. When the question of the port for the OneClick Web URL came up I had replaced 8080 with 8443.

Environment

Release : 20.2

Component : Spectrum OneClick

Cause


The 'Web Server Port Number' dialog during the installation configures the  HTTP connector in tomcat's server.xml file. When this was changed to 8443 it
   changed the HTTP connector to 8443.

If OneClick was configured to use HTTPS/SSL prior to the upgrade the HTTPS connector should be retained. The "Web Server Port Number" dialog during
   the install/upgrade should be left with the HTTP port (80 or 8080).

Resolution


- Stop tomcat
    cd $SPECROOT/tomcat/bin/
    ./stopTomcat.sh

- Edit OneClick Tomcat's server.xml file and change the port for the HTTP connector back to 80 or 8080

   $SPECROOT/tomcat/conf/server.xml

  

- Start OneClick's Tomcat
    cd $SPECROOT/tomcat/bin/
    ./startTomcat.sh

 

 

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