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Removing Form from Catalog Test Environment Customer Receives Error

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Article ID: 216049

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Catalog

Issue/Introduction

When deleting a form in Service Catalog we see the following error:

"System form needs to be explicitly customized, before it can be edited."

Environment

SERVICE DESK MANAGER and Service Catalog 17.2

Oracle DB

Cause

Trying to delete the form directly from the Database, the Database provides the following error:

SQL Error: ORA-02292: integrity constraint (MDBADMIN.SERVERNAME_FORM_COMP_ATTRIBUTES) violated - child record found
02292. 00000 - "integrity constraint (%s.%s) violated - child record found"
*Cause:    attempted to delete a parent key value that had a foreign
           dependency.
*Action:   delete dependencies first then parent or disable constraint.

No Dependencies were found.

Resolution

Customer moved the form manually

Form was able to be deleted afterwards

Additional Information

How to find possible requests pending a specific form

https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=771770

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