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UIM clearing Spectrum synced alarms

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Article ID: 216029

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Spectrum is integrated with UIM for Alarm syncing and we observed that UIM is automatically clearing the spectrum alarms.

Environment

Release : 9.2.0

Component : UIM - SPECTRUMGTW

Resolution

The alarms were closed by EMS Rule that was setup to close stale alarms which was older that certain number of days.. Removed the ems rule and now this problem is resolved.