Spectrum upgrade not starting from 10.4.1 to 10.4.3

Products

• CA Spectrum

Issue/Introduction

We tried to upgrade Spectrum 10.2.3 to 10.4.3 but it was giving an error that Spectrum 9.3.0 is installed. Then we upgraded from 10.2.3 to 10.4.1 which was successful and now trying to upgrade to 10.4.3 and still getting the same error of 9.3.0. All options are greyed out.

Attaching the screen capture and install history file.

10.2.0.0.244 03/30/2017 18:12,tomct_cus|,SUCCESS
10.2.1.0.98 04/06/2017 13:02,tomct_cus|,SUCCESS
10.2.3.0.107 08/30/2018 15:09,tomct_cus|,SUCCESS
10.2.3.0.107 10/28/2018 11:17,tomct_cus|,SUCCESS
10.2.3.0.107 10/28/2018 15:53,tomct_cus|,SUCCESS
10.4.1.0.215 05/26/2021 16:13,tomct_cus|,SUCCESS

 

Environment

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Cause

There a space character in the /DUMP/DX_NetOps  Spectrum_20_2_7_for_Linux directory, in between the NetOps and Spectrum words.

Resolution

Remove/replace the space character from the directory where Spectrum 10.4.3 installer is located.

/DUMP/DX_NetOpsSpectrum_20_2_7_for_Linux

/DUMP/DX_NetOps_Spectrum_20_2_7_for_Linux