When configuring the spectrumgtw probe, we are getting failures when validating the connection to UMP, or same error when trying to Save the configuration. We have the webservices_rest package deployed to the UMP/OC server. Our validation to the Spectrum environment is successful.
“Connection to the specified UMP server failed. Please provide the correct details and make sure that the webservices_rest package is deployed in the UMP Server”
Release : 20.3
Component : UIM - SPECTRUMGTW
To determine if the webservices_rest probe is contributing to the issue, run the following direct call to the Operator Console where the webservices_rest package is deployed:
Example of successful output:
<doc xmlns:jersey="http://jersey.java.net/" jersey:generatedBy="Jersey: 1.16 11/28/2012 02:09
<doc title="Generated" xml:lang="en"/>
<method id="getOrigins" name="GET">
Then hit the url and login:
Which should yield successful xml output, e.g.,
Then hit the url:
and login using your UIM/Nimsoft administrator account and password.
If an error is displayed such as:
HTTP Status 500 - Internal Server Error
Type: Exception Report
Message: Pool not open
Description: The server encountered an unexpected condition that prevented it from fulfilling the request
java.lang.IllegalStateException: Pool not open
***This error is normally due to leftover artifacts from previously installed versions of wasp webapps***
You can choose to follow the process to completely remove the old wasp webapp packages or you can set load_on_startup to false.
Listed below are some of the wasp webapps that were old/leftover artifacts, which were interfering with the connection validation and Save operations in the Admin Console.
To work around the issue right away, we edited the wasp.cfg and set load_on_startup to false for the webapps listed below:
For example, via Raw Configure:
In one other related case, the old dapi webapp also had to be disabled/removed.
After making the changes to wasp,
UIM 20.3 uimapi and webservices_rest calls fail with HTTP 500 error and 'Pool not open'
UIM How to remove deprecated webapps from wasp
Other related/similar Articles:
webservices_rest HTTP Status 500 – Internal Server Error after upgrade to 20.3
Spectrum Integration Compatibility