r12 waae_server will not start

Products

• Autosys Workload Automation

Issue/Introduction

bash-4.2# unisrvcntr start waae_server.DVL
Starting waae_server.DVL (via systemctl):  Job for waae_server.DVL.service failed because the control process exited with error code. See "systemctl status waae_server.DVL.service" and "journalctl -xe" for details.
                                                           [FAILED]
Executed waae_server.DVL start...................................FAIL 1

bash-4.2# systemctl status waae_server.DVL.service
* waae_server.DVL.service - LSB: AutoSys Workload Automation Application Server
   Loaded: loaded (/etc/rc.d/init.d/waae_server.DVL; bad; vendor preset: disabled)
   Active: failed (Result: exit-code) since Wed 2021-05-26 09:48:53 CDT; 13s ago
     Docs: man:systemd-sysv-generator(8)
  Process: 44421 ExecStart=/etc/rc.d/init.d/waae_server.DVL start (code=exited, status=1/FAILURE)

May 26 09:48:48 test-server systemd[1]: Starting LSB: AutoSys Workload Automation Application Server...
May 26 09:48:53 test-server systemd[1]: waae_server.DVL.service: control process exited, code=exited status=1
May 26 09:48:53 test-server waae_server.DVL[44421]: WAAE Application Server (DVL) [FAILED]
May 26 09:48:53 test-server systemd[1]: Failed to start LSB: AutoSys Workload Automation Application Server.
May 26 09:48:53 test-server systemd[1]: Unit waae_server.DVL.service entered failed state.
May 26 09:48:53 test-server systemd[1]: waae_server.DVL.service failed.

 

Log:

-------------------------- ------------------------------------------------------------------------------
[05/26/2021 09:51:50.9968] CAUAJM_I_40275 Log Rollover level set to <MIDNIGHT,SIZE(100),PURGE(7)>.
[05/26/2021 09:51:50.9971] CAUAJM_I_40244 EnableIPCaching value set to <0>.
[05/26/2021 09:51:50.9973] CAUAJM_I_40244 LogMaxEndLines value set to <500>.
[05/26/2021 09:51:50.9980] CAUAJM_I_40211 Using TZ = America/Chicago.
[05/26/2021 09:51:50.9988] CAUAJM_I_10655 System is running in single server mode.  Event server:  hostname.company.com.
[05/26/2021 09:51:51.0006] CAUAJM_E_18409 Unable to load Oracle client libraries <libclntsh.so: cannot open shared object file: No such file or directory>
[05/26/2021 09:51:51.0007] CAUAJM_E_18411 OCIEnvCreate() failed.
[05/26/2021 09:51:51.0009] CAUAJM_I_30004 AutoSys Application Server shutdown complete.
[05/26/2021 09:51:51.0010] CAUAJM_I_30000 AutoSys Application Server exiting.

 

Environment

Release : 12.0

Component : CA Workload Automation AE (AutoSys)

Resolution

The path for libclntsh.so needs to be included in the LD_LIBRARY_PATH setting.

In $AUTOUSER/autosys.sh.`hostname`, make the following change: replace "aslibs=${aslibs}:$ORACLE_HOME/" with "aslibs=${aslibs}:$ORACLE_HOME/lib".