IDM 14.4 locks Service accounts when starting IDM service

Products

• CA Identity Manager

Issue/Introduction

Seeing the following error during IDM startup

com.netegrity.llsdk6.imsapi.exception.SmApiWrappedException javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090453, comment: AcceptSecurityContext error, data 775, v3839

 

Environment

Release : 14.4

Component : CA Identity Manger

Release: 12.8

Component: SiteMinder

 

 

Cause

The policy store is using userPrincipalName instead of distinguishedName attribute 

Resolution

Replaced distinguishedName with  userPrincipalName in directory.xml