User gets 403 forbidden on openapi calls

Products

• CA Performance Management - Usage and Administration

Issue/Introduction

I have a user that has started getting a 403 Forbidden error when trying to use the OpenAPI calls.  I replicated the issue with my own administrator account (which I am still able to login with on CAPC).  I am seeing this in the karaf.log on the DA:

ERROR | 80956328-3345234 | 2021-05-21 08:05:06,774 | AuthenticationServiceImpl | e.impl.AuthenticationServiceImpl 1268 | -services.authentication |       | Unable to validate user 'sean.admin' against Performance Center. The username or password may be incorrect or the user is not enabled (0).

The users are not disabled and passwords work to log into CAPC.

Environment

Release : 20.2

Component : PERFORMANCE MANAGEMENT INTEGRATIONS

Cause

User's password had expired

Resolution

User password had expired

Customer setup user with a non expiring password