User gets 403 forbidden on openapi calls

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

I have a user who has started getting a 403 Forbidden error when trying to use the OpenAPI calls.  I replicated the issue with my own administrator account (which I am still able to login with on the Netops Portal).  I am seeing this in the karaf.log on the DA:

ERROR | 80956328-3345234 | YYYY-MM-DD1 HH:MM:SS,### | AuthenticationServiceImpl | e.impl.AuthenticationServiceImpl 1268 | -services.authentication |       | Unable to validate user '<userName>' against Performance Center. The username or password may be incorrect or the user is not enabled (0).

The users are not disabled and passwords work to log into the Netops Portal.

Environment

Release : 20.2

Cause

User's password had expired

Resolution

In this case, we updated the user with a non-expiring password.