SRM report should consider exempted and planned outages into considerations while calculating outage percentage. This is important to provide transparency to the end customer.
Release : 10.4.x
Component : Jaspersoft for CA Spectrum
Currently the Jasper SLA Reports do not use exempted outages (which has service health of 0) into the calculation or report data.
This is because these reports were taken directly from the previous BOXI reports which did not have this option.
Engineering has confirmed that this is Functioning as Designed (FAD) as the previous BOXI reports did not have this feature. If this feature is requested we would need an Enhancement Request to request this feature be added in an upcoming Spectrum release.