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API-1019 Error when trying to add choice to new picklist

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Article ID: 215879

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When trying to create a new choice in a picklist in the Modern User Experience (UX), intermittently get error: API-1019 : Could not process the request due to internal error.  This issue may be intermittent and may be noticed after creating your first choice (or a few choices after that).

Areas this has been reproduced include:

  • Custom Investments
  • Roadmaps

STEPS TO REPRODUCE

  1. In Modern User Experience (UX), go to Custom Investments
  2. Click on a Custom Investment
  3. Make a change to the view, such as add a column
  4. Click Save, to save the view
  5. Click on View Options
  6. Click Manage Picklists
  7. Click New Picklist and enter a name
  8. Add one choice

Expected Results: Add choice is able to be clicked to create a new choice

Actual Results: Add Choice is disabled and you get error API-1019 : Could not process the request due to internal error 

Note: This issue can also be reproduced without making a change to the view or columns. Sometimes when you click into the custom investment, then follow steps 5-9 above, the issue happens.

Error in app-ca.logs:

ERROR 2021-06-01 10:47:47,889 [http-nio-1577-exec-590] ppm.rest (clarity:admin:.....:PPM_REST_API) something happened while updating positioncom.niku.union.persistence.PersistenceDeadlockException: SQL error code: 1205Error message: [CA Clarity][SQLServer JDBC Driver][SQLServer]Transaction (Process ID 64) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.Executed

Environment

Release : 15.9.2

Component : CLARITY STUDIO

Cause

This is caused by DE61221

Resolution

This issue is fixed in 15.9.3 as DE61221

Workaround: Refresh the screen

Additional Information

See also: