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MAR file is being downloaded as ZIP file in DevTest Portal

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Article ID: 215849

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Updated On:

Products

Service Virtualization

Issue/Introduction

When downloaded virtual services from DevTest 10.6 Web Portal, the file is downloading as 'undefined.zip', instead of the <VirtualService_Name>.mar. We are using the Google Chrome browser, Version 90.0.4430.212 (Official Build) (64-bit).

Environment

Release : 10.6

Component : CA Service Virtualization

Google Chrome Version 90.0.4430.212 (Official Build) (64-bit)

Cause

Support is not able to reproduce the behavior. This is something most likely local to your machine. Either a browser setting or a security setting. MAR files are considered suspicious/dangerous for some security systems.

You should be able to rename the zip file to .mar after downloading and use the file.

Resolution

 
 
 

One thing you might be able to do to help determine the cause is to install SysInternals Process Monitor, and use it to see what is happening when the download is requested.

https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

I tried this in my lab. The steps I took were:

  1. Install ProcMon.exe

  2. Launch Procmon, and stop the capture by clicking the Capture Icon (magnifying glass icon 3rd from the left).

  3. Click the Clear Icon (5th from the left) to clear the results.

  4. Click the Filter Icon (6th from the left) to set up a filter, where 'Detail' 'contains' <Virtual Service Name>. 

  5. Click OK to close the filter window once the filter is added.

  6. Launch DevTest Portal

  7. Start the capture in Procmon by clicking the Capture Icon (magnifying glass 3rd from the left)

  8. Go to the Virtual Services Tab, and select virtual service you which to download the mar file from

  9. Try downloading the file.

Once the download completes or fails, go back to Procmon, stop the capture and review the recorded processes for the download. Hopefully, there will be something there to help determine if the download was interrupted or why it failed. 

Additional Information

N/A