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JCP and JWP not starting after server patching activity

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Article ID: 215820

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Updated On:

Products

CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

We are restarted one automation service but all services are not running, please check and advice.


[[email protected] bin]# ./ucybsmcl -c GET_PROCESS_LIST -h XXXXX:8871 -n Automic
"WP1" "S"
"CP1" "S"
"CP2" "S"
"JWP" "S"
"JCP" "S"
"Tomcat" "R" "9389" "2021-05-24 17:30" "0/20:36" "0/00:00:33.00"
"WP2" "S"
"WP3" "S"
"WP4" "S"
"WP5" "S"
"DATABASE-AGENT01" "S"
"DATABASE-SERVICE01" "S"
"UNIX01" "R" "9440" "2021-05-24 17:31" "0/20:36" "0/00:00:04.00"
"JMS01" "S"
"WEBSERVICESOAP01" "S"
"FTPAGENT01" "S"
"WEBSERVICEREST01" "S"
"ANALYTICS-DATASTORE" "R" "9476" "2021-05-24 17:31" "0/20:36" "0/00:00:32.00"
"ANALYTICS-BACKEND" "S"

 

Environment

Release : 12

Component : CA Workload Automation AE (AutoSys)

Cause

After a server patching activity the services were not starting.

The uc4.smd file has the following entries for JWP and JCP

/usr/bin/java -d64 -Xmx2G -jar ucsrvjp.jar -I*SRV_STARTPATH/ucsrv.ini -svc%port%

/usr/bin/java -d64 -Xmx2G -jar ucsrvjp.jar -I*SRV_STARTPATH/ucsrv.ini -svc%port% -rest

But the java binary was not present in the location.

 

 

Resolution

Verified and Updated the java path in the uc4.smd file for all the java based services like

JWP

JCP

DATABASE-SERVICE

DATABASE-AGENT

JMS

FTPAGENT

WEBSERVICE

Now all the services based on Java started up fine.