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ReportsScheduler.exe restarts in short period


Article ID: 215799


Updated On:


CA Business Service Insight


In the Windows Event Viewer we are seeing that the ReportsScheduler.exe stops with a fault code and is then restarted by the OS. 

This is in a short period of time and problem with the Report Scheduler on the production system.

We are seeing there are files in E:\Oblicore\Booklet Templates\TempDir\SessionData\0 which should be the correct reports (still need to check them). In the post processing they should be moved to a file share (which they are not).

Do you have any idea why the ReportsScheduler.exe is faulting?


Release : 8.35

Component : CA Business Service Insight

Client Environment:


* Windows Server 2012R2

* Oracle 12 DB


The problem started after upgrading from to cumulative patch.


Open a case with Broadcom Support and request below patch solution for the above issue.
A defect: DE60578 was raised for the issue and a patch was provided as a solution i.e.