Unable to view the Notification History when tickets are created.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

SDM ticket, View-> notification History shows a Blank page.

Environment

CA Service Desk Manager , all releases

Cause

Contacts are not added at "Object Contact" tab

Resolution

When issue occurs it shows complete blank page-> not even "0 records" count is shown on history page as below:

To add contacts at Object Contacts tab:
-> Login into SDM-> Administration tab-> Notification->Notification Rules.
Below screenshot if FYR:

Among the list select the required rule and open.
Select Object Contacts tab-> and click on "Update Object Contacts" -> search the users list and select the required users.

 

Additional Information

-> There are other causes for same issue,one being "log_all_notify" option not being installed on SDM server.

Below techdoc is FYR:
https://knowledge.broadcom.com/external/article?articleId=5344