SDM ticket, View-> notification History shows a Blank page.
CA Service Desk Manager , all releases
Contacts are not added at "Object Contact" tab
When issue occurs it shows complete blank page-> not even "0 records" count is shown on history page as below:
To add contacts at Object Contacts tab:
-> Login into SDM-> Administration tab-> Notification->Notification Rules.
Below screenshot if FYR:
Among the list select the required rule and open.
Select Object Contacts tab-> and click on "Update Object Contacts" -> search the users list and select the required users.
-> There are other causes for same issue,one being "log_all_notify" option not being installed on SDM server.
Below techdoc is FYR: