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Integrate Service Desk knowledge management with Box for federated search

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Article ID: 215689

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Is there a way to leverage Box application in the knowledge base? Can we add a federated search for Box app. Are there any known SDM-Box integrations?

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

we are not aware of SDM-Box integration. From other app like Box, you may consider use knowledge base web service as documented here

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/reference/ca-service-desk-manager-reference-commands/technical-reference/web-services-knowledge-attachment-methods.html

and in order for SDM to use any other app's info, some kind of customization would need. In short, there is no known integration between SDM and Box and to make them communicate to each other, some custom script would need.

You can submit an enhancement idea from community web site

https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66