Process failing after HTTP Put

Products

• CA Process Automation Base

Issue/Introduction

ITPAM is using an HTTP Put Operator to update the incident_state to 2 and add a work_note to a ServiceNow Incident. The updates are made to the ServiceNow Incident. However, the ITPAM workflow ends with no obvious errors and fails.

Environment

Release : 4.3

Component : Process Automation

Resolution

The reason why the process fails is because:

• The HTTP Put operator uses Post-Execution code that checks for certain information in HTTPResponseContent.
• HTTPResponseContent was blank so the post-execution code set a returncode of -1.
• The Start Process has a custom operator that checks the returncode and sends it to an abnormalstop operator if it is = -1.

 

To resolve this issue the Network, ServiceNow and any ThirdParty teams used in relaying messages between ITPAM and ServiceNow need to be involved to identify where/why the HTTPResponseContent is blank. This is not normal when sending the request directly to ServiceNow.