DLP SharePoint Solution scan does not scan any data

Products

• Data Loss Prevention Enterprise Suite
• Data Loss Prevention
• Data Loss Prevention Network Discover

Issue/Introduction

Symantec Data Loss Prevention (DLP)
Network Discover - SharePoint scan

A Sharepoint scan returns this information:

Status: Finished
Elapsed Time: 00:00:00:00
Items Scanned: 0
Bytes Downloaded: 0
Items Filtered: 0
Bytes Filtered: 0
Errors: 0

There is no entry in the logs indicating that there was an issue with the scan.

Scans of other SharePoint sites work as expected.

Environment

Release: Seen on 15.7 but can affect any version.

Component: Network Discover - SharePoint scan

Cause

Letter case mismatch between the scan target and the SharePoint site name.

Resolution

The scan target was entered in all lower case.
The SharePoint site had some upper case letters in its name.

After changing the scan target to exactly match the SharePoint site name, with the same capitalization, the scan completed as expected.